Shipping & Delivery
Postage Costs
Honeybee Toys sends toys Australia and New Zealand wide. There are some exceptions that we cannot send to NZ including Grapat and Magic Wood.
- $9.50 flat rate postage – Australia
- FREE postage on orders over $180 within Australia
- $25 flat rate postage – New Zealand
- Heavy or bulky items may incur additional charges especially to remote areas. In this case the item will be marked as a “heavy item” on the product page. You will be contacted to confirm delivery costs of heavy items prior to your items being sent.
Shipping & Delivery Times
Honeybee Toys use Star Track Couriers and/or Couriers Please as the fastest way to get your toy deliveries to you.
We do not ship PO Boxes.
Honeybee Toys aim to dispatch orders the same or next working day after payment of your order is confirmed, however please leave up to 3 days for dispatch especially during busy periods such as restocks and pre-Christmas. Delivery will generally take 2 to 5 business days to be delivered to you depending on your area.
Express Shipping
We do not charge extra rates for Express Shipping. Where your parcel can be packed in a carton or satchel 5kg or under we will send automatically via the Premium Star Track Service.
Tracking your Delivery
You will be sent a shipping notification email from Star Track or Couriers Please with your individual tracking code. You can then track the progress of your parcel delivery on their website.
Please be aware that you will need to be home to receive the goods. Deliveries are made between 9am-5pm Monday to Friday. If you are not home, a card will be left in your letterbox and you will need to liaise with the Courier company to arrange a redelivery. Unfortunately our Couriers cannot supply day or time of delivery.
In the case where you have been left a card and do not arrange pick up of your goods or have them redelivered in time, they will be returned to us and we cannot be liable for return postage to you. Additional postage costs at the “actual” cost will need to be charged to resend your goods to you. In the case you do not wish to have your goods resent, the original “actual” cost of postage will be deducted from any refund of goods, along with an additional handling fee of $20 at our discretion.
Please understand that despite our best efforts delays can happen in the courier system that are beyond our control.
Cancellation of Orders
Authority to Leave
You may select an Authority to Leave in Checkout. If you select this option during Checkout, you hereby authuorise the courier to deliver your package to your shipping address without your signature being obtained, and you acknowledge and agree that confirmation of delivery by the courier driver is satisfactory proof of delivery. Honeybee Toys cannot not replace or refund items which you do not receive if you have selected the Authority to Leave option.
International Orders
Honeybee Toys welcomes international orders for friends and family living overseas to send gifts to children living in Australia.
We are sorry but at this point in time we do not ship outside of our territory (Australia or New Zealand).
If you order for delivery to an International Shipping address we will deduct a handling fee to refund your funds to you.
In the case that you choose to use a third party courier system to forward your order internationally, as these services are not provided by us, we are unable to provide refunds or exchanges for any reason.
International Orders
Honeybee Toys welcomes international orders for friends and family living overseas to send gifts to children living in Australia.
We are sorry but at this point in time we do not ship outside of our territory (Australia or New Zealand).
If you order for delivery to an International Shipping address we will deduct a handling fee to refund your funds to you.